Digital Services Officer
Job Description
Job Overview
Company: Stanbic IBTC Holdings
Location: NG, LA, Lagos, Walter Carrington Crescent
Business Segment: Group Functions
Job Type: Full-time
Job Ref ID: 80455491A-0001
Date Posted: 08/10/2026
Job Description
E-Channels applications support e.g. Finacle Internet Banking, Mobile Banking, Telephone Banking, Finacle USSD, Electronic fund Transfer.
- Proactively designing applications to enhance delivery of services.
- Providing reports that produce 100 % accuracy for business decision making.
- Monitor SMS and Email Alerts for optimum performanc.
- Managing Mobile and Internet Banking Platforms for optimum performance.
- Provide 2nd level support for bank branches on Mobile and Internet banking application.
- Proactive designing of solutions to enhance the delivery of services on the two channels.
- Generation of useful reports from the platform for reporting and troubleshooting
Qualifications
- BSc in IT, Computer Sciences or related field.
- Professional Certifications such as Oracle, MCSA, knowledge of Microsoft Visual Studio, Java etc can be an added advantage.
Experience:
- 1-2 years of experience in Information Technology (IT Operations).
- Experience providing application support, monitoring system performance, troubleshooting issues, and ensuring high platform availability
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Developing Expertise
- Documenting Facts
- Embracing Change
- Interpreting Data
- Managing Tasks
Technical Competencies:
- Big Data Frameworks and Tools
- Data Engineering
- Data Integrity
- IT Knowledge
- Stakeholder Management (IT)
Our Commitment to Diversity, Equity and Inclusion
Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.