Managed Services Operations Officer at KPMG
Job Description
Job Summary
The role serves as the primary coordination point between client stakeholders, service delivery teams, vendors, and internal leadership to ensure seamless execution of business processes and contractual obligations.
Job Details
| Your key responsibilities includeManaging day-to-day client services operations, ensuring service delivery is executed efficiently and in accordance with agreed requirements and service standardsCoordinating end-to-end recruitment activities based on workforce requirements and client’s requestOverseeing the onboarding, integration, and ongoing engagement of deployed personnel, ensuring resources are effectively settled into their roles and equipped for successCoordinating payroll administration and client invoicing activities, ensuring personnel are remunerated accurately and on time while supporting timely billing and collection processes in accordance with contractual agreementsMonitoring workforce performance through periodic reviews, conduct quarterly performance assessments, facilitate performance discussions, and communicate client feedback to resources to drive continuous improvementServing as the primary liaison between the client, deployed personnel, and internal stakeholders, proactively managing issues, escalations, and stakeholder expectationsPreparing and maintaining operational reports, dashboards, trackers, and management information to support decision making, service monitoring and business reviewsDriving continuous improvement initiatives by gathering feedback from both clients and deployed personnel, identifying process improvement opportunities, and implementing solutions that enhance service quality, employee experience and operational efficiencyBuilding and maintaining strong stakeholder relationships while serving as a key liaison between service delivery teams and client representatives to drive successful outcomes and regulatory requirements. |
Requirements
- bachelor’s degree
- 3+ years of administrative experience
- Experience managing large enterprise clients
- Good analytical, communication, and leadership skills
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
- Ability to manage multiple priorities and work effectively in a fast-paced environment